Honeywell design strategy: how to unlock millions in productivity

Client: Honeywell Corporate Communications

Role: Strategist and Design Director
Developed a compelling business case and user-centered solution that reclaimed millions of dollars in lost employee productivity. Crafted metrics to quantify time wasted and track gains in productivity.

Project Summary

Situation 
Honeywell aimed to enhance employee onboarding experiences, increase self-service, streamline tasks and workflows.

Opportunity 
Created a strategy to transform employee onboarding by addressing sources of frustration. Strategy focused on improving employee self-service, ease of use, content findability, and productivity.

Actions 
1. Discovery: Analyzed existing systems, benchmarked current workflows and time spent on task and created performance metrics.
2. Strategic Planning: Developed a strategy with performance metrics to guide improvements.
3. Design: Reimagined an employee-centric system prioritizing relevant actions and information, a consistent and user-friendly interface that allowed for more streamlined tasks.
4. Measurement: Evaluated workflow enhancements and quantified employee productivity gains at scale.

Results
Produced successful proof of concept, a compelling business case, an ROI model, and an approved design recommendation, ready to move beyond the pilot phase.